Privacy Policy – BrickNext CRM
Effective Date: 13 September 2026
Last Updated: 13 September 2026
BrickNext Construction Consultant and Realty (“BrickNext,” “we,” “our,” or “us”)
operates the BrickNext CRM mobile application (“BrickNext CRM” or the “App”).
This Privacy Policy explains how information is collected, used, stored,
and protected when authorized users use BrickNext CRM.
BrickNext CRM is a business CRM application intended for authorized team
members to manage customer enquiries and real estate/construction leads.
1. Information We Collect
Authorized User Information
Authorized CRM users may have account-related information such as name,
mobile number, email address, employee information, role, login credentials,
account status, and other information required to provide authorized access
to the CRM.
User accounts are created and managed by authorized administrators.
BrickNext CRM Version 1.0 does not provide public self-service account
registration within the mobile application.
Lead and Customer Information
Authorized users may enter and manage information relating to customer
enquiries and leads, including:
- Customer name
- Mobile number
- WhatsApp number
- Email address
- Property or requirement type
- Budget information
- Preferred location
- Lead source
- Broker/reference information
- Lead status
- Remarks and enquiry-related information
2. How We Use Information
Information processed through BrickNext CRM may be used to:
- Operate and provide CRM functionality.
- Authenticate authorized users.
- Manage customer enquiries and leads.
- Display CRM dashboard information.
- Add, view, search, filter, update and delete lead records.
- Communicate with customers regarding their enquiries.
- Maintain appropriate business records.
- Provide technical support.
- Maintain security and prevent unauthorized access.
- Improve the reliability and functionality of BrickNext CRM.
3. Calling and WhatsApp
BrickNext CRM provides convenient actions that allow authorized users to
initiate telephone calls or WhatsApp conversations using contact information
stored in a lead record.
When a user chooses these actions, the App may open the appropriate phone
or WhatsApp application on the device. Communications conducted through
third-party applications are also subject to the applicable service
provider’s privacy practices and terms.
4. How Information Is Stored
Information used by BrickNext CRM may be transmitted to and stored on
systems used to operate the BrickNext CRM service.
We take reasonable administrative and technical measures designed to
protect information against unauthorized access, alteration, disclosure,
loss, or misuse. However, no electronic storage or transmission method
can be guaranteed to be completely secure.
5. Sharing of Information
We do not sell personal information processed through BrickNext CRM.
Information may be accessible to authorized personnel within the organization
according to their assigned roles and permissions.
Information may also be processed by service providers or infrastructure
providers when necessary to host, maintain, secure, or operate the App and
related services, subject to appropriate safeguards where applicable.
We may disclose information when required by applicable law, legal process,
regulatory requirement, or when reasonably necessary to protect our rights,
users, systems, or security.
6. Data Retention
We retain information for as long as reasonably necessary for the purposes
for which it was collected, including CRM operations, customer enquiry
management, business record keeping, security, dispute resolution, and
applicable legal or regulatory requirements.
When information is no longer reasonably required, it may be deleted,
anonymized, or otherwise handled in accordance with our applicable
data-retention practices and legal obligations.
7. Data Correction and Deletion Requests
Authorized users may update certain lead information through BrickNext CRM,
subject to their assigned permissions.
Individuals may contact us to request access to, correction of, or deletion
of personal information relating to them, where applicable.
Email:
info@bricknext.org
We may need to verify the identity and authority of the person making a
request before processing it. Certain information may be retained where
reasonably necessary or required for legal, security, fraud-prevention,
record-keeping, dispute-resolution, or regulatory purposes.
8. User Accounts
BrickNext CRM is intended for authorized business users. The current version
of the App does not provide public self-service account creation. User
accounts and permissions are managed by authorized administrators.
9. Third-Party Services
BrickNext CRM may interact with third-party applications or infrastructure
required to provide certain functionality, such as telephone services,
WhatsApp, web hosting, server infrastructure, or other technical services.
Third-party services operate according to their own terms and privacy policies.
10. Children’s Privacy
BrickNext CRM is a business application and is not designed or intended
for children. We do not knowingly provide BrickNext CRM accounts to
children for personal use.
11. User Responsibilities
Authorized users are responsible for using BrickNext CRM appropriately and
for entering customer or lead information only when they have a legitimate
business reason and appropriate authority to do so.
12. Changes to This Privacy Policy
We may update this Privacy Policy when BrickNext CRM functionality, our
data practices, legal requirements, or Google Play requirements change.
The revised Privacy Policy will be published on this page with an updated
“Last Updated” date.
13. Contact Us
BrickNext Construction Consultant and Realty
App: BrickNext CRM
Location: Singapore Township, Indore, Madhya Pradesh, India
Email:info@bricknext.org
Website: bricknext.org